JADE Customer Support Center

JADE is fully supported with regular 4-monthly releases.

Click here to read the JADE Release Policy.

The JADE Customer Support Center offers worldwide online technical support for both development and production JADE environments.

Technical Support Options

Three levels of customer support are available:

• Level 3: Premium JADE Technical Support
• Level 2: JADE Technical Support
• Level 1: Self-Service Web-Based Support

Click here to read about Technical Support options.

Support for JADE 6.0 has ceased now that JADE 6.2 is available (October 2007).

Ordering a Support Contract

Go to the online form and order a Support Contract.

View an example Support Contract here.

Has someone asked a question before?

Try searching the Technical FAQs.

Has someone reported a problem before?

Try searching Known Issues.

JADE Newsgroups

Want to know how to do something in JADE?
Visit the JADE Newsgroups to check out previous questions
or ask a new question.

Report an issue with JADE

Click here to report an issue online.

Issues reported using this form may not receive a direct response. Please submit any general questions to the JADE Newsgroups or purchase a Level 2 or Level 3 Support Contract to receive enhanced technical support.

Parsys

If you have Level 2 or Level 3 Support, you can enter and track contacts using Parsys, the JADE Customer Support Center's online contact management system. Click here for details.

Want to discuss Jade Partnership opportunities?

Please review the Partner section and contact the Jade Partner Program.

For maximum reliability, security and performance of your JADE solution, JADE Care24 is our fully comprehensive systems management offering.

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